Refund Policy

Hum chahte hain ki har student ko unke paise ki poori value mile. Digital courses ka content enrollment ke turant baad accessible ho jaata hai, isliye refund ke niyam neeche saaf-saaf likhe gaye hain. Enroll karne se pehle kripya inhe padh lein.

1. Enroll karne se pehle

• Har course page par syllabus, duration, level aur included resources vistaar se diye gaye hain.
• Zyadatar batches me free demo lectures uplabdh hote hain — enroll karne se pehle zaroor dekhein.
• Confusion ho to +91 8120266598 par free counselling le lein. Ye sabse achha tarika hai galat course lene se bachne ka.

2. Refund kab milega

Refund in situations me diya jaata hai:

• Duplicate payment — technical error ki wajah se ek hi course ka do baar payment ho gaya. Extra amount poora refund hoga.
• Payment deduct hua par access nahi mila — agar 48 working hours ke andar access activate nahi hota aur hum ise theek nahi kar paate, to poora refund milega.
• Course/batch cancel ho gaya — agar hum kisi batch ko cancel karte hain aur koi alternative batch aapko manzoor nahi hai, to bache hue portion ka proportionate refund milega.
• Galat course purchase — agar aapne galti se galat course kharida hai, to purchase ke 24 ghante ke andar aur content consumption 10% se kam hone par refund ya sahi course me adjustment kiya ja sakta hai.

3. Refund kab nahi milega

• Purchase ke 24 ghante ke baad ka koi bhi request (upar diye gaye exceptions ke alawa).
• Course ka 10% se zyada content dekh liya gaya ho, ya koi live class attend kar li gayi ho.
• Notes, PDFs, templates ya drawings download kar liye gaye hon.
• Test series ka koi bhi test attempt kar liya gaya ho.
• Combo, bundle ya "All Access Pass" purchases (in par sirf duplicate-payment refund lagu hota hai).
• Aapke device, internet ya storage ki problem ki wajah se course use na kar paana.
• Terms & Conditions ke ullanghan par account suspend hone ki soorat me.
• Discount, scholarship ya promotional pricing par liye gaye courses (jab tak alag se na likha ho).

4. Refund ka process

1. civilhodindia@gmail.com par "Refund Request" subject ke saath email kijiye.
2. Email me ye details zaroor dein: registered mobile number, course ka naam, payment date, transaction/order ID, aur refund ka kaaran.
3. Hamari team 3–5 working days me request review karke aapko jawab degi.
4. Approve hone par refund usi original payment method me bheja jayega — bank tak pahunchne me aam taur par 7–10 working days lagte hain.

5. Deductions

Approved refunds me se payment gateway charges aur applicable taxes kaate ja sakte hain, kyunki ye amount gateway dwara wapas nahi kiya jaata. Agar refund duplicate payment ya hamari galti ki wajah se hai, to koi deduction nahi hoga.

6. Course transfer

Refund ke bajaye, kai baar behtar option hota hai course transfer. Purchase ke 7 din ke andar aap ek baar apna course badal kar doosre course me shift kar sakte hain (price difference dena/pana lagu hoga). Iske liye support se sampark kijiye.

7. Cancellation

Digital course access turant activate ho jaata hai, isliye order place hone ke baad "cancellation" alag se possible nahi hai — sirf upar likhe refund niyam lagu hote hain.

8. Sampark

Refund se judi kisi bhi baat ke liye:
Civil HOD India
Email: civilhodindia@gmail.com
Phone: +91 8120266598
Support hours: Monday – Saturday, 10:00 AM – 7:00 PM IST