Privacy Policy

Civil HOD India ("hum", "hamara", "Company") aapki privacy ka samman karta hai. Yeh Privacy Policy batati hai ki jab aap civilhod.in website, hamare mobile app ya hamare Classplus-powered learning platform ka istemaal karte hain, tab hum aapki jaankari kaise collect, use aur protect karte hain.

1. Hum kaunsi jaankari collect karte hain

Aap jo khud dete hain

• Contact details — naam, mobile number, email address, city/state.
• Enrollment details — chuna gaya course, batch, aur payment status.
• Communication — form, WhatsApp, email ya call par bheja gaya message.

Automatically collect hone wali jaankari

• Device type, browser, operating system aur approximate location (IP-based).
• Website par visit kiye gaye pages, time spent aur referral source.
• Learning platform par course progress, watch history aur test scores.

2. Hum is jaankari ka kya karte hain

• Aapko course access dena aur aapki learning progress track karna.
• Counselling call, batch updates aur class reminders bhejna.
• Payment process karna aur invoice/receipt dena.
• Support queries ka jawab dena.
• Website aur courses ko behtar banane ke liye anonymous analytics.
• Kanooni (legal) obligations poore karna.

3. Payment aur learning platform

Course delivery aur payment collection Classplus platform (organisation code TWKDNN) ke through hoti hai. Jab aap login ya payment karte hain, us data ko Classplus aur uske payment gateway partners (jaise Razorpay) apni privacy policies ke hisaab se process karte hain. Hum aapke poore card number, CVV ya UPI PIN ko na store karte hain, na dekh sakte hain.

4. Jaankari kis ke saath share hoti hai

Hum aapka personal data bechte nahi hain. Sharing sirf in cases me hoti hai:

• Service providers — learning platform (Classplus), payment gateway, hosting, email/SMS delivery aur analytics tools.
• Legal requirement — jab kisi kanoon, court order ya government authority ke tahat zaroori ho.
• Aapki sehmati se — kisi bhi aur situation me aapki explicit permission ke baad hi.

5. Cookies

Website basic cookies ka istemaal karti hai taaki aapka experience theek chale aur hum aggregate traffic samajh sakein. Aap apne browser settings se cookies block kar sakte hain, lekin isse kuch features theek se kaam nahi karenge.

6. Data security

Hum industry-standard suraksha upay istemaal karte hain — HTTPS encryption, access control aur trusted service providers. Phir bhi, internet par koi bhi transmission 100% surakshit nahi hoti, isliye hum absolute security ki guarantee nahi de sakte.

7. Data kitne samay tak rakha jaata hai

Aapka data tab tak rakha jaata hai jab tak aapka account active hai, ya jab tak legal/accounting requirements ke liye zaroori ho. Uske baad data delete ya anonymise kar diya jaata hai.

8. Aapke rights

• Apna data dekhne, sudharne ya delete karvane ka anurodh karna.
• Marketing messages se opt-out karna (email me unsubscribe ya WhatsApp par STOP).
• Diye gaye consent ko kabhi bhi wapas lena.

In me se kisi bhi request ke liye civilhodindia@gmail.com par likhiye. Hum 30 din ke andar jawab dene ki koshish karte hain.

9. Children ki privacy

Hamari services 18 saal se kam umar ke bachchon ke liye directly nahi hain. Agar aap 18 se kam hain to kripya apne parent/guardian ki nigraani me hi enrollment karein.

10. Third-party links

Website par YouTube, Instagram, Play Store aur Classplus jaise external links hain. In sites ki apni privacy policies hain — un par hamara koi niyantran nahi hai.

11. Policy me badlav

Hum is policy ko samay-samay par update kar sakte hain. Naya version isi page par publish hoga aur "Last updated" date badal di jayegi.

12. Sampark

Civil HOD India
Email: civilhodindia@gmail.com
Phone: +91 8120266598